Privacy Policy

1. Introduction

Dongguan Prosub Technology Co., Ltd. (“Prosub,” “we,” “us,” or “our”) operates the website https://www.prosub-sublimation.com (the “Site”). We are committed to protecting the privacy of our visitors, business partners, and customers.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our sublimation products, or place wholesale orders.

2. Information We Collect

We collect information that helps us serve our B2B clients and process orders efficiently.

A. Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you fill out contact forms, request a quote, or register for an account. This includes:

  • Contact Details: Name, email address, phone number, and company name.

  • Shipping Information: Physical address and postal code (for sample delivery or order fulfillment).

  • Business Information: Tax ID/VAT number (if required for customs/invoicing) and specific product interests (e.g., “3D Sublimation Film” or “Phone Case Blanks”).

B. Automatically Collected Information

When you access the Site, our servers may automatically collect certain data, including:

  • Device Data: IP address, browser type, operating system, and access times.

  • Usage Data: Pages viewed, time spent on pages, and referring website addresses.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Customer Service: To respond to your inquiries regarding product specifications, pricing, and MOQ (Minimum Order Quantity).

  • Order Fulfillment: To process payments, arrange shipping, and provide tracking information for samples or bulk orders.

  • Marketing: To send you updates about new products, trade show appearances, or industry news (only if you have opted in).

  • Site Improvement: To analyze user trends and improve the functionality of our website.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following situations:

  • Service Providers: We may share data with trusted third-party vendors who assist us in operating our business, such as:

    • Logistics Partners: (e.g., DHL, FedEx, UPS, or sea freight forwarders) to deliver your orders.

    • Payment Processors: To securely handle transaction data.

  • Legal Obligations: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., customs officials).

5. Cookies and Tracking Technologies

We use cookies to enhance your experience.

  • Essential Cookies: Necessary for the website to function.

  • Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics). You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the Site.

6. International Data Transfers

Please note that our primary servers and operations are located in China. If you are accessing the Site from outside China (such as from the USA or the European Union), your information will be transferred to, stored, and processed in China. By using our services, you consent to this transfer.

7. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. However, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Your Data Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct inaccurate or incomplete data.

  • Deletion: Request that we delete your personal data (subject to legal retention requirements for business records).

  • Opt-Out: Unsubscribe from our marketing emails at any time.

To exercise these rights, please contact us at the email provided below.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Dongguan Prosub Technology Co., Ltd.

  • Email: tiffanyhung@prosub.cn

  • Address: No. 2, Dalang Xinbao Second Street, Dalang Town, Dongguan City, China

  • Phone:+86 13600280020

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